Sterling Zilver Chalcedoon Ketting — 925 zilveren Spiga ketting Chalcedoon

If you are not satisfied with your purchase, items can be returned for size exchange or refund within 14 days from the delivery date. 

 1. RETURN TERMS & CONDITIONS

• Items must not have been worn, washed or altered in any way, and must not show any signs of wear. Items must be in perfect condition and must not be marked in any way.
• Items must be returned with all original labels and tags still attached, packaging and other accessories (labels, cases, boxes, etc.) received with the order.
• Returns can be packed in a  box or any other type of suitable packaging, which must be sealed properly. 
• Returns shipping is at your expense. Items sent at our expense will be refused and sent back at sender’s expense.
• We  reserve the right to refuse unauthorized returns that do not comply with the Return Policy. In case of receiving unauthorized returns, the box will remain Customer’s property and will be returned to the shipper, provided payment of shipping fees. 

2. RETURN INSTRUCTIONS
To submit a return request, please send us an email and enter your order number and your email address. Please let us know the item(s) you wish to return and the preferred resolution (exchange, money back etc.). You will receive a confirmation email as soon as the return is approved. In case the order number is not recognized, please contact our Customer Care for return approval. 

• Return shipping costs are at Customer’s charge, we do not provide free returns and/or shipping labels. It is possible to return the items with any carrier of your choice. The return shipping costs are excluded from refunds. 
• Returns must be shipped within 14 days from the order’s delivery date.

3. OPTIONS AFTER RETURN
All returns will be processed within 10 business days since the return is delivered to our warehouse. An automatic notification email will be sent to the customer as soon as the return is received. 

• SIZE EXCHANGE - The same item can be exchanged for a different size. The size replacement is subject to availability which will be verified at the time of the return processing. A refund will be automatically issued if the requested size is not available. It is not possible to exchange the item for a different one or change the color.
• REFUND ON PAYMENT METHOD - As soon as the return is processed, customers will receive a refund for the total value of the returned items (shipping/return shipping costs and Customs fees are excluded). Refunds can be issued exclusively on the payment method used for the purchase as per EU Directive. The availability of the refunded amount depends on the bank, usually not longer than 7 business days. Refunds will be issued in the same currency as the original purchase. Please take into account any exchange rate between different currencies, any differences cannot be refunded.
• REFUND ON BANK ACCOUNT - FOR "CASH ON DELIVERY" ORDERS ONLY - If you paid your purchase by cash on delivery, we will get in contact with you as soon as the return is received and processed to request a bank account or a Paypal account to receive the refund. Kindly note that the accountholder must match with the name of the person who placed the order. 

Our online store ships within the European Union (EU), United Kingdom, Norway, Switzerland, USA, Canada, Australia and New Zealand.

If you live elsewhere and wish to purchase our products, please contact us.

Shipping charges are payable by the Customer and the system will calculate these automatically at check-out based on the value of the items ordered and your shipping destination. 

Packages are generally dispatched within 3 -5 business days after receipt of payment and are shipped via standard courier with tracking and drop-off without signature.

We recommend that you group your items in one order. We cannot group two distinct orders placed separately, and shipping costs will be applied to each of them.